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Frequently Asked Questions

Please take a minute to explore through our new support portal to learn what Gayquation Matchmaking can do for you!

Member Account Information


What do I need to do to get started?
Simply visit us our signup page, select your membership and complete your billing info. Your account will be activated shortly thereafter. An official assignment to a matchmaker is made within 48 hours. Afterwhich an interview will be scheduled via phone/Skype. Your photos will be provided directly to your matchmaker.

What types of subscriptions are available?
There are 3 different types of memberships available, varied by the number of matches you receive per month. Visit our signup page to view our membership options.

I accidentally ordered the wrong type of membership. What should I do?
If you accidentally ordered an upgrade during a purchase, simply let us know by contacting us or by calling our helpful customer service toll-free at 1-800- 817-8240 between the hours of 9:00AM EST and 8:00PM EST, Monday - Friday.

We will remove the charge from your card and change the membership to that of your choice. There is no need for you to go through the hassle of contacting your credit card company. Our goal is to help men improve their lives, therefore, our service is top-notch, quick and eager to please.

How is the membership billed?
All memberships are billed monthly. They cannot be broken down into weekly increments. You may request a special yearly rate by contacting us directly.

Why do I see Gquation on my billing statement?
For your privacy and discretion, Gayquation Matchmaking service is billed as Gquation.

If you have a charge from us on your card, either you or someone in your household ordered our Matchmaking program.

If seeing Gquation does not ring a bell, please ask the people in your household if they have ordered a Matchmaking membership.

If no one in the household ordered one of our memberships, and you suspect someone else has used your card, simply let us know and we will remove the charge from your card. There is no need for you to go through the hassle of contacting your credit card company.

Our goal is to help men improve their lives, therefore, our service is top-notch, quick and eager to please.

There is a charge on my account that I do not understand. What should I do?
If you have any questions about a charge, our polite staff would be more than happy to assist you.

Simply contact us or call our helpful customer service toll-free at 1-800- 817-8240 between the hours of 9:00AM and 8:00PM EST, Monday - Friday. Lastly, you can email us at info@gayquation.com

I want to join but my credit card is not working on this site?
We accept VISA, MasterCard, AMEX and Discover credit cards. Please verify the first and last name entered, card type, credit card number and the CVV. For assistance with your Gayquation membership account, please contact Customer Service at 1 (800) 817-8240 or email us at info@gayquation.com

Additional reasons why your card may not be accepted:

- Your card may have expired. Contact your bank or credit card company if you need a new card.
- Your card may be issued by a foreign. bank or your billing address may be outside the United States.
- The name and address you entered may not be exactly the same as the name and address on your card or account. Check your billing statement to be sure, especially if your address has an apartment number. It is only necessary to enter your zip code as five digits and not nine.
- You may not have credit or funds available in your credit or debit card account.
- You may have exceeded the daily transaction limit or daily dollar amount of your credit or debit account. Some banks and credit card companies impose a limit on the number of transactions or daily dollar limit that can be processed in one day, especially for debit cards.

How do I update my criteria and profile?
Login to your account. There you can modify your profile at any time and view your recent matches. Picture updates must be sent to your Matchmaker directly.

How do I sign in?
Click on "Login" at the bottom of the site and enter your login credentials provided to you.

How do I change my username?
Your username cannot be altered once you have signed up for an account. However, your password can be changed at any time.

What should I do if I cannot log in?
Please contact us immediately so we can assist. If you forgot your password, please go to the Login screen and under “Did you forget your password?” enter your email address for your password to be emailed to you.

I forgot my user name or password. How do I get them?
If you forgot your password or user name, please visit the Login page and under “Did you forget your password?” enter your email address for your password to be emailed to you.

If you forgot your user name, simply email us at support@gayquation.com.

My photos don’t appear on my profile. Why is that?
Your photos are only in possession of your Matchmaker. They are for his use only and are only shown to potential matches with your permission. Discretion is very important to us so we are careful to whom we do provide our client’s photo(s). Gayquation clients do not have public profiles as we are not a dating or personals site.

What are “deal breakers” or “non-negotiable’s?
Everyone has standards and deal-breakers in dating.

If you’re unfamiliar with what a “deal breaker” is, these are traits that would make a successful great catch reconsider pursuing a relationship with a man that doesn’t meet these specific search criteria. Sometimes this can be flexible depending on your needs, however typically we try and keep it within the limits of what you prefer.

There are Non negotiables/ deal breakers for search criteria for every client. As your Matchmakers, we tend to have certain criteria we “big brother” as well and these may include things that you have not requested but are standard for every search for quality men that we undertake.

First and foremost we search for:
(1) Relationship-seeking (long term relationship LTR) (2) Age range (3) Location radius (4) Ethnicity (5) Sexual Orientation (6) General Physical Traits

How do I cancel my subscription?
We are sorry to hear you want to cancel your subscription, but hopefully it is because you found your perfect mate or someone to date. Either way Kudos! Simply go to our contact page. From this page, you can send us an email indicating you wish to cancel your subscription. Our Customer Support Team will process your request and your subscription will be canceled effective immediately.

In case you want to re-start your membership, you may reactivate your membership at any time. Your previous Matchmaker will be assigned to you and another interview is not required.

Is there a cancelation fee?
Nope, there are NO penalties for canceling your membership with us. Gayquation offers you the convenience to cancel your membership at any time. As memberships are paid monthly, we will fulfill your selected number of matches to complete your billing cycle once cancelation is complete.

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