We've got you covered. Although we can't manufacture men in a warehouse (we wish!), we want our clients to feel comfortable and confident in our process, regardless of one's location, demographics and/or criteria.
We are very confident in the “Gayquation” and in our qualified and professional matchmakers. As a standard of practice, we want all of our clients to feel comfortable and secure in our matchmaking process, regardless of one's location or criteria set. For this reason we offer the Match Guarantee - if for any reason your matchmaker fails to introduce you to the number of eligible men specific to your membership level, one or two things will occur:
1) Any undelivered matches are rolled over to the following month. For example, if you are a 3's A Crowd member (2 introductions per month) and your matchmaker only delivers you 1 match in any given month, 1 match is rolled-over and added to your next cycle. During that month you will now be owed a total of 3 matches, in this example. Your matchmaker may also instill a more aggressive and customized approach at this point. Learn more here.
2) If the number of total matches owed is more than 3x your monthly membership total, your membership may be paused until all your matches have been fulfilled. Your lead matchmaker will give you his assessment. For example, continuing with the example provided above, if 6 matches have been rolled-over during a period of a few months, meaning you are now owed a total of 8 introductions (2 for the current cycle + 6 rolled-over), your membership is paused and your account remains active until all your introductions that you have paid for have been provided, in this example - 8. You may then decide to reactivate your membership and continue the process from there.
With those that sign up for our 12 or 24 match packages, our goal will be to achieve your intros within 6 months with an average of 2 per month. I.e. You may receive 5 in one month and 2 the next. Once your 12 or 24 introductions have been fulfilled, you may reactivate and extend for another 6 months. Any matches that remain after 6 months roll-over until they have been fulfilled.
Your matchmaker will give you recommendations throughout the entire process, for example broadening or narrowing your criteria, i.e. radius, age, etc. His recommendations will be based on past results, marketplace size, and feedback from yourself and potential matches.
But always remember you are the captain of this ship. Your matchmaker will not change your criteria without your consent.
Please note that this is a month-to-month membership - you may cancel at anytime; or a 6 month membership as a one time fee. If a membership is cancelled or paused, a client remains active until his balance of introductions are fulfilled, his potential market has been saturated by 75% within a 25 mile radius, or 180 days has passed. Your dedicated Optima page will provide you this information.